Refund policy

Return & Refund Policy

Made-to-Order & Custom Nail Sets

Every Rosie Posie nail set is carefully handmade to order using the shape, size and measurements selected or provided when you place your order.

For sets made to your individual specifications or custom measurements, we begin preparing them especially for you once your order is received. Because of this, these orders cannot normally be cancelled, changed or returned due to a change of mind.

Please double-check your selections and measurements before ordering.

Sizing

Custom-sized nails are made using the measurements you provide at checkout.

If your set has been made correctly to the size or measurements submitted with your order, we’re unable to offer a refund or complimentary remake where the measurements provided were incorrect. If you think there may be a sizing issue, please contact us and we’ll be happy to help.

Damaged, Faulty or Incorrect Orders

If something isn’t right when your order arrives, please contact us with your order details and photos where possible.

If we’ve made a mistake or your item is faulty, we’ll work with you to put things right.

Nail Rescue

If something doesn’t seem quite right with your nails within 31 days of dispatch, such as an embellishment coming loose, we’ll be happy to review the issue.

Where appropriate, we’ll replace up to 3 affected nails per set free of charge. A small postage fee applies.

Lost or accidentally damaged nails are not included in the 31-day free replacement period. Replacement nails can be ordered at any time for £3 per nail + postage, subject to materials and availability.

Please see our Nail Rescue page for full details.

Non-Custom Products

For products that are not personalised or made to your specifications, your statutory cancellation and return rights apply. Returned items should be unused and in their original condition where applicable.

Refunds

Where a refund is due, it will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

Need Help?

If you have any questions about your order, sizing or a return, please contact us. We aim to reply within 2 business days.

This policy does not affect your statutory rights.